Helpdesk Specialist – Highview Imaging Application (Onsite)
Annapolis, MD
Contracted
Experienced
Job Title: Helpdesk Specialist – Highview Imaging Application
Location: Annapolis, MD
Duration: Full-time (Up to 10 Years)
Job Summary:
The Helpdesk Specialist will serve as a primary point of contact for technical support, focusing on desktop systems, network connectivity, and Highview Imaging Application issues. This role requires a strong customer service orientation and a solid understanding of PC hardware, operating systems, and enterprise software.
Key Responsibilities:
Required Qualifications:
Location: Annapolis, MD
Duration: Full-time (Up to 10 Years)
Job Summary:
The Helpdesk Specialist will serve as a primary point of contact for technical support, focusing on desktop systems, network connectivity, and Highview Imaging Application issues. This role requires a strong customer service orientation and a solid understanding of PC hardware, operating systems, and enterprise software.
Key Responsibilities:
- Provide first and second-level support for hardware, software, and application issues, with emphasis on the Highview Imaging Application.
- Respond to user inquiries, troubleshoot problems, and resolve incidents efficiently.
- Maintain and support desktop environments including Windows and Office applications.
- Document helpdesk procedures, issues, and resolutions.
- Develop and maintain user manuals and technical instructions.
- Conduct user training on Highview Imaging Application and other supported systems.
- Collaborate with IT staff to identify and escalate complex issues.
- Assist in system upgrades, patching, and deployment activities.
- Maintain accurate records of support requests and resolutions.
Required Qualifications:
- Bachelor’s degree in computer science, Information Systems, Engineering, or related field OR 3 years of equivalent technical experience.
- 7+ years of experience in a business IT environment with a focus on PC hardware and applications.
- 5+ years of experience supporting PC operating systems (Windows, DOS) and helpdesk functions.
- Experience with Highview Imaging Application (required).
- Strong customer service, communication, and problem-solving skills.
- Ability to document and communicate solutions clearly.
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